After Service
To register warranty, please click the following icon.
1. The terms of maintenance service areapplicable only to the Chung Yung Cycle Co, Dahon Folding Bike HK website andother Dahon distributors. All product must be genuine goods.
2. Customers need to provide effectiveproduct purchase receipts, can enjoy product maintenanceand after-sales service.
3. Maintenance services will be effective from the purchasedate shown on the purchase invoice.
4. The maintenance service will be determined by differentproduct models and problems, the product will be sent to the service center todo the professional judgment.
Upon every ride DAHON bicycles should beinspected for properly tensioned folding latches, free play, as well as changesin ride quality. Any change should be checked and adjusted before riding. Ifyou are unsure about a function or use of your DAHON bicycle, return to yourauthorized DAHON reseller for instruction. This includes folding, unfolding,adjustment, shifting, and braking.
3 months after purchase
Your DAHON bicycle must be returned toyour original authorized DAHON reseller for inspection and adjustment.
Yearly maintenance
Annual maintenance at the bicycleowner’s expense is required. A claim may not be considered without propermaintenance records.
DAHON Limited Warranty (excludingChina)
We warrant our bicycle frames, handleposts and rigid forks to be free of defects in materials and workmanship for aperiod of 5 years. In addition we warrant all non-wear components for a periodof 3 months. Certain individual component warranties and local law may supersedethis warranty policy.
This warranty is limited to the repairor replacement of a defective frame, handlepost, fork or component, and is thesole remedy of the warranty. This warranty applies to the original retailpurchaser of the bicycle and is non-transferable. This warranty only covers DAHON bicycles sold through authorized DAHON resellers, and maintained per theScheduled Maintenance explained above. Any replacement item is covered by theoriginal warranty term, being from the purchase date of the complete bicycle.
Your warranty does not cover normalwear and tear, abuse, stunt riding, commercial use, improper assembly ormaintenance, installation of parts or accessories not originally intended orcompatible, installation of power systems such as engines or electric motors,damage due to accident, weather or neglect, or modification of the bicycle.
A defect in material or workmanship isdefined as; “A flaw, failure or cosmetic blemish caused by the manufacturingprocess or material that was not consistent with the original design”. Thiswarranty implies no strength or fatigue value beyond regional governmentstandards. This warranty does not mean “indestructible” as all materials canfail if pushed beyond design and manufacturing limits.
Wear items are defined as; tires,tubes, brake pads, brake and gear cables and housing, chains, gears, grips, andsaddles. All of these items are subject to varying wear life depending on use,load, weather, road conditions etc. Premature wear or “defect” will be takeninto account in any claim involving a wear item.
Exclusions
All damage resulting from Commercialuse, accident, misuse, abuse, neglect, improper maintenance, or from anythingother than normal and ordinary use of the bicycle.
All damage resulting from off-road orstunt riding, multiple passengers, or cargo hauling.
Any paint damage, rust, ormodifications made to the bicycle.
DAHON bicycles sold in mainland Chinafall under a separate policy which is non-transferable outside of mainlandChina.
What Items are Required for AfterService?
1) Photo of the bicycle as a whole
2) Photos of frame number (on bottombracket or head tube)
3) Photos of broken parts fromdifferent angles, or videos.
4) Photos of the carton, outside andinside (to check if damage is due to shipment or bad packaging)
5) Warranty Card, purchase bill orreceipt.
DAHON AfterSales
- After receipt the goods within 7 days, If the customer discovers that the product has broken or other problems, please take a photo and sent email to us. If there is any dispute, the company will reserve the final decision
| Return reason | Buyer should provide | Sellers Bear |
| 1.Body damage | 1. Invoices and giveaways at time of purchase | 1. Return shipping cost |
| 2.Abnormal body parts |
| |
| 3.Wrong goods | ** If any omission or damage is found, the price of the goods shall be deducted from the return amount. |
