Our Commitment to Protecting Your Privacy
Dahon folding bike HK (hereinafter referred to as “we”, “us”, or “our”) is committed to complying with the requirements of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) in protecting the privacy, confidentiality, and security of the personal data we hold. We ensure that our staff adhere to the strictest standards of security and confidentiality.
This Privacy Policy may be revised from time to time. Please review this policy regularly. Any amendments to this policy will continue to comply with the Personal Data (Privacy) Ordinance. In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.
Principles on Handling Personal Data and Privacy
When collecting your personal data, we will provide you with a Personal Information Collection Statement (PICS) in an appropriate format and manner (e.g., on paper forms, on webpages, or by posting a notice in a conspicuous location at the point of collection), clearly informing you of the purpose of collection, how the data will be used, and your rights.
We will not provide your personal data to any third party for any purpose without your consent.
Purposes of Collection of Personal Data
The personal data we collect from you will be used for one or more of the following purposes:
Processing your orders, payments, delivery, and after-sales services;
Establishing and managing your membership account;
Responding to your enquiries, complaints, and providing product technical support;
Conducting market research, data analysis, and improving our online store services;
Sending you direct marketing communications only after obtaining your explicit consent (see “Direct Marketing” section below);
Complying with Hong Kong laws and regulatory requirements, preventing fraud, and ensuring transaction security;
Any other purposes to which you have consented.
Mandatory or Voluntary Provision of Personal Data
Your provision of personal data is entirely voluntary. However, where fields are marked with an asterisk (*), you are required to provide the requested personal data. If you fail to provide complete and accurate personal data, we may be unable to provide you with the requested services, or such services may be delayed or refused.
Disclosure of Personal Data
Your personal data will be kept confidential. We will not disclose your personal data to any other person or organisation for any purpose without your consent, except in the following circumstances:
Disclosure to our service providers (including SHOPLINE, payment gateway service providers, logistics companies, information technology service providers, etc.) for the purpose of fulfilling service contracts, provided that such service providers are bound by confidentiality obligations;
Where required by law or government/regulatory authorities;
For the protection of our legitimate interests (e.g., fraud prevention or dispute resolution);
Where you have expressly consented to such disclosure.
Direct Marketing
We will only use your name, contact details, purchase history, and product preferences to send you promotional communications (by email, SMS, WhatsApp, phone, post, or social media advertising) regarding DAHON folding bicycles, accessories, maintenance services, brand events, and member offers after obtaining your explicit and voluntary consent.
You have the right to withdraw your consent at any time, free of charge. Please email us at [insert customer service email] or click the “unsubscribe” link in any promotional message. We will process your request as soon as possible without charging any fee.
Right of Access and Correction
Under the Personal Data (Privacy) Ordinance, you have the right to:
Enquire whether we hold your personal data;
Request access to and be provided with a copy of such data;
Request correction of any inaccurate personal data;
Request erasure of your personal data when it is no longer needed;
Withdraw your consent to direct marketing.
To exercise any of the above rights, please submit your request in writing or by email to our Data Protection Officer. We may charge a reasonable administrative fee for repetitive or unfounded requests. We will respond to your request within 40 days.
Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Thereafter, your personal data will be securely and properly destroyed or anonymised in accordance with our internal guidelines.
In general:
Membership account data: retained for 7 years after account closure;
Transaction records: retained for 7 years to comply with tax and accounting requirements;
Direct marketing consent records: retained until you withdraw your consent.
Cookies and Tracking Technologies
Our online store uses cookies and similar technologies (e.g., pixel tags, web beacons) to enhance user experience and analyse traffic. You may refuse cookies by modifying your browser settings; however, please note that certain functions of the online store may not operate properly if cookies are disabled.
Links to Third-Party Websites
Our online store may contain links to other websites (e.g., social media platforms, payment gateways, logistics companies’ websites). Once you leave our online store, we are not responsible for the privacy practices of such third-party websites. Please review their privacy policies separately.
Updates to this Privacy Policy
We may revise this Privacy Policy from time to time. In the event of any material change (e.g., significant changes to the purposes of collection, new arrangements for direct marketing), we will post a prominent notice on our online store and, where required by law, seek your fresh consent. Your continued use of our online store constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights of access, correction, erasure, or withdrawal of consent, please contact: sales@dahon.com.hk
